Attendance, results, fees and notices for every child in the family, in one place, switched between in a tap.
Book a demoMost calls to a school office are not complaints. They are questions with short answers: what is the fee balance, was my daughter marked present on Tuesday, when is the exam, did the trip form go out.
Each one takes a few minutes of somebody's time at the counter, and a parent who could not get through calls again. The office is not busy because the work is hard. It is busy because it is the only route to an answer.
The family portal exists to remove that route by making the answer available directly. The measurable outcome is not parent satisfaction in the abstract. It is fewer calls about things a parent could have looked up.
Every child at the campus, from one login.
Switch between children without logging out, however many are enrolled at that campus.
Daily record per child, visible the same day rather than at the end of term.
Marks and report cards as they are released, without waiting for a printed copy to come home in a bag.
What is due, what has been paid, and the receipt, per child and for the family as a whole.
Where a supported gateway is available in your country. Coverage varies by region and we will confirm yours before you buy.
Past payments and receipts, so a query is settled without a trip to the office.
What was sent home, still available when the paper copy has been lost.
A record of what was said, which protects both sides when a conversation is remembered differently.
When exams are, and what the week looks like, per child.
Family portals are usually built for one parent with one child at one campus. Real families are not shaped like that.
Two parents who both want access. Separate logins to the same children, not a single shared password that neither wants to change. Where parents are separated this stops being a convenience and becomes a requirement.
Children at different campuses. One at the primary campus, one at the secondary. Access is per campus, so a parent signs in to each campus separately today. Worth raising early if it affects you, because it changes how you would roll this out to families.
The payment made against the wrong child. A family pays one amount for three children. If the portal cannot show how it was applied, the parent phones to ask, which is exactly the call the portal was meant to prevent.
The parent who does not use apps. Portal-only communication silently excludes them, and they are often the parents who most need reaching. The portal has to be one channel among several, not the only one.
Getting this wrong shows another family's information to a parent.
A parent sees the children linked to them. Not a class list, not another family, not a year group.
Staff records and internal notes are not part of the family portal.
Each parent or guardian can hold their own access, which matters when a single shared login is not appropriate.
What was sent and when is recorded, so a disagreement about whether a notice went out is answerable.
A parent sees the attendance the teacher marked and the fee balance the office recorded, at the moment those things happen. Nothing is re-entered for the family portal and nothing is published to it on a schedule, which is why the answer a parent gets matches the answer the office would give on the phone.
That correspondence is the whole point. A family portal showing slightly different numbers to the office generates more calls than having no portal at all.
The modules this portal reads from and writes to.
Three children, two parents, one payment covering all of them. If a portal handles that cleanly it will handle the rest.
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