The agreement between your institution and SkoolZoom.
Last updated: 28 August 2026
These terms govern use of the SkoolZoom platform and this website. Where your institution has signed a separate written agreement with us, that agreement takes precedence over anything here.
SkoolZoom is licensed to institutions, not individuals. The person accepting these terms must be authorised to bind their institution. Accounts are issued to named people and must not be shared. A shared login makes an audit trail meaningless, which defeats much of the point of the software.
Subscriptions are billed in advance for the agreed term. Pricing depends on the modules selected and the size of the institution. Unless cancelled before renewal, a subscription renews for the same term.
To stop a renewal, cancel at least 30 days before the renewal date. We aim to send a reminder before each renewal, but the cancellation deadline applies whether or not a reminder reaches you, so please note your renewal date. Because paid periods are non-refundable, cancelling after a renewal has been charged ends future billing rather than refunding the period just started.
Payment is accepted by the methods offered at checkout, which currently include card and online payment through our payment providers. Available methods vary by country.
If payment fails we will contact you and allow a reasonable period to resolve it before suspending access. Suspension for non-payment does not cancel the subscription or waive amounts already due.
Data your institution puts into SkoolZoom belongs to your institution. We claim no ownership of it and do not use it to train models or build products. You can export it during your subscription, and we will make it available for a reasonable period after termination before deletion.
We aim for continuous availability but do not promise uninterrupted service. Planned maintenance is scheduled outside teaching hours wherever practical, and we give notice of work likely to be noticed.
We do not publish an uptime percentage. A figure of that kind is a contractual promise, and we will not print one we cannot yet measure and defend. If your institution requires a service-level agreement, raise it before purchase and we will tell you what we can commit to in writing.
We may suspend access where an account is being used unlawfully, threatens the security or stability of the platform, or where fees remain unpaid after notice. We will tell you why, and restore access when the cause is resolved.
Either party may terminate at the end of a subscription term. Your institution may terminate earlier for a material breach we fail to remedy after written notice; the same applies to us.
We are responsible for providing the service with reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable, for loss of profit or anticipated savings, or for data your institution entered incorrectly or deleted itself.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Where your institution has signed a separate agreement with us, the liability and indemnity terms in that agreement apply instead of this section.
These terms are governed by the law of the country in which SkoolZoom is established, and the courts there have jurisdiction. This does not remove any protection available to you under the mandatory law of your own country.
We may update these terms. Material changes will be notified before they take effect, and continued use afterwards means acceptance.
Questions about these terms: info@skoolzoom.com.