Automated reminders and a family payment portal replaced a manual defaulter list rebuilt every term.
Outstanding balances were tracked in a spreadsheet exported from the accounts system, and chasing meant phoning families one at a time. The list was out of date the moment somebody paid.
Fee structures, instalments and concessions live with the student record. Families see what is owed in their own portal and can pay there, and reminders go out without anybody assembling a list.
The accounts team spends the start of the month reconciling exceptions rather than rebuilding the picture from scratch.
Figures describe what changed for this institution. Your own results depend on your size, how you work today and which modules you switch on, so treat these as an indication rather than a promise.