An internal queue for the things staff need doing, with an owner and a status rather than a conversation in a corridor.
Book a demoA teacher mentions a broken projector to whoever is nearby. It may reach the right person, and it may not. Two weeks later it is still broken and nobody can say whether it was ever reported.
The office fields the same three questions repeatedly without ever seeing that they are the same three questions, because nothing is recorded.
Deliberately a small module. This is what it covers.
A request with an owner and a status, so "did anybody action this" has an answer.
To the department that handles it, rather than to whoever the reporter happened to see first.
Open, in progress, resolved - and what was done, so a recurrence is visibly a recurrence.
The same request arriving repeatedly is the signal worth acting on, and it is invisible without a record.
The request mentioned in a corridor. It may reach the right person. Two weeks later the projector is still broken and nobody can say whether it was ever reported.
The same question three times. Answered patiently on each occasion, with nobody noticing it is the same question - which is the thing actually worth fixing.
Raise a request and see its status without asking somebody whether it was done.
A queue with an owner rather than a mental list.
Tickets are raised by the same staff records the institution already maintains, and route by the reporting structure that already exists - so there is no separate user list to keep in step.
This is a small module. Half an hour is more than enough to know whether it does what you need.
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